Subscription & Refund Policy

Last Updated: January 15, 2026  |  Effective Date: January 15, 2026

This Subscription & Refund Policy explains how subscriptions, cancellations, and refunds are handled for the Pacific West Life Online PDF Editor ("the Service"). This policy applies to all paid subscription tiers: Professional and Enterprise.

1. Subscription Overview

The Pacific West Life Online PDF Editor is a cloud-based Software-as-a-Service (SaaS) platform. There is no physical product, no shipping, and no physical delivery involved. Access to premium features is granted immediately upon successful payment processing.

  • Free Plan: No payment required. Limited features with no expiration date.
  • Professional Plan: $19/month (monthly billing) or $13/month (annual billing, paid as $156/year).
  • Enterprise Plan: $49/month (monthly billing) or $34/month (annual billing, paid as $408/year). Custom pricing available for teams of 25+.

2. 14-Day Money-Back Guarantee

We are confident in the quality of our Online PDF Editor. All new subscribers to the Professional or Enterprise plan are entitled to a full, unconditional refund within 14 calendar days of their initial payment if they are not satisfied with the Service for any reason.

Eligibility

  • The 14-day guarantee applies to first-time subscriptions only.
  • The refund request must be submitted within 14 calendar days of the initial charge date.
  • Both monthly and annual plans qualify for the 14-day guarantee.
  • No reason is required — simply contact our support team to initiate the refund.

How to Request a Refund

To request a refund within the 14-day guarantee period:

  • Email support@pacificwestlife.com with your account email address and the subject line "Refund Request."
  • Or call our support line at +1 (415) 555-0193 during business hours (Monday – Friday, 8:00 AM – 6:00 PM PST).

Refunds are processed back to the original payment method within 5–10 business days, depending on your financial institution.

3. Cancellation Policy

3.1 How to Cancel

You may cancel your subscription at any time through:

3.2 Monthly Subscriptions

If you cancel a monthly subscription, you will retain access to premium features until the end of your current billing cycle. No further charges will be applied. No prorated refunds are issued for partial months beyond the 14-day guarantee period.

3.3 Annual Subscriptions

If you cancel an annual subscription after the 14-day guarantee period, you will retain access to premium features until the end of your current annual billing cycle. No prorated refunds are issued for the remaining unused months of an annual plan. You will not be charged for the following year.

4. Plan Upgrades and Downgrades

4.1 Upgrades

When you upgrade your plan (e.g., Professional to Enterprise), the price difference is prorated for the remainder of your current billing cycle. The new plan takes effect immediately.

4.2 Downgrades

When you downgrade (e.g., Enterprise to Professional), the change takes effect at the start of your next billing cycle. You retain access to the higher-tier features until then.

5. Failed Payments

If a payment fails, we will attempt to process the charge up to three (3) times over 10 days. You will receive email notifications for each failed attempt. If all attempts fail, your account will be downgraded to the Free plan and premium features will be suspended. No data will be lost — you can reactivate your subscription at any time by updating your payment method.

6. Free Trial

New Professional plan subscribers may be eligible for a 14-day free trial period. During the trial, you have full access to all Professional features. If you do not cancel before the trial ends, your subscription will automatically convert to the paid plan at the applicable rate. You will be notified via email 3 days before the trial expires.

7. Refunds Beyond the Guarantee Period

Refund requests submitted after the 14-day guarantee period are evaluated on a case-by-case basis. Circumstances that may qualify for an exception include:

  • Documented technical issues that prevented access to core features for an extended period
  • Duplicate or erroneous charges
  • Unauthorized transactions (verified through our fraud review process)

To submit a request, contact support@pacificwestlife.com with supporting details.

8. No Physical Products or Shipping

The Pacific West Life Online PDF Editor is a digital-only SaaS product. There are no physical goods to ship, return, or exchange. All services are delivered electronically through your web browser. As such, traditional shipping and return policies do not apply to this offering.

9. Contact Us

For questions about this Subscription & Refund Policy: